Frequently Asked Questions

Get answers to common questions about Holiday Fee.

The Holiday Fee compensates stylists for working on recognized holidays, covers altered staffing schedules, and ensures priority booking. It is applied per booking and guarantees team availability and timely service, rather than additional styling time or extra products.

Fee amounts vary by date and are listed at booking; major holidays typically carry a higher surcharge. The fee is added to your final invoice at reservation and explained in your contract so there are no surprises.

Refundability depends on your contract and notice period. If cancellation falls within the non-refundable window, the holiday fee may be retained to compensate scheduled staff. We outline refund policies during booking to clarify exceptions and timelines.

Yes. Holidays fill quickly; we recommend securing hair appointments as early as possible to ensure your preferred team and times. Early booking increases availability and allows thorough planning for travel times and styling needs.

No, the Holiday Fee does not alter service length or necessarily change your assigned stylist. It covers scheduling accommodations. If a staffing conflict arises, we notify you and propose an equally skilled stylist or adjusted timing with your approval.

The holiday surcharge appears as a separate line item on your invoice and is detailed in your service contract. It lists the amount, date covered, and any applicable terms so billing remains transparent and easy to review.